Technical Support Programs
Happy customers are those that receive fast and friendly service from experienced engineers who can quickly identify and solve their support needs. AC2 is known for its experience in the terminal industry and has a reputation for providing its customers with a level of support that is second to none; and our customers will agree.
Each support call is logged into our helpdesk system which automatically generates an email to the customer and the support engineer that will handle the call. Most support incidents are handled during the initial phone call; no waiting for a technician to return your call the next day. An email message is sent to the customer each time the job is updated and again once it is closed; always keeping the customer abreast of the status of their job.
AC2 prides itself on its support and offers two levels of support. You pick the level that meets your specific needs, comfort level, and budget.
Support is offered 24 X 7, 365 days a year. Our field service engineers have years of experience with terminal automation systems and associated hardware including electronic presets and related equipment. Pointing the finger elsewhere is not our philosophy!
Our experienced field service engineers understand what it takes to commission a terminal automation system, whether it be a system migration or a greenfield site, AC2 makes sure the system is operating and your business is running smoothly while at your facility.
We have years of experience with terminal automation systems, including electronic presets and associated equipment. We commission all jobs looking at the big picture, bringing all components together to provide a reliable working solution. Satisfied customers are our specialty!
The experienced engineers at AC2 have the knowledge and understanding of a variety of applications to work with you on your automation needs. Areas included but not limited to are:
- Identifying your current business process and design the most efficient workflow using "industry best practices".
- Discuss equipment features and best practices for such applications as product blending, tank gauging, additive injection, meter and preset selection.
- Product Load authorization and plant security access workflow sequences.
- Design data flows between your business systems and AC2 terminal management.
AC2 can provide the necessary equipment for your grass-roots system as well as your automation system upgrade requirements. Please talk to our knowledgeable staff and we will be happy to provide you with recommendations and pricing.