AC2, Inc. provides software for the Management, Visuali-zation, and Reporting of Bulk Distribution Terminals in the chemical, petroleum, and NGL markets.
Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
To return a hardware product at AC2, Inc. you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at firstname.lastname@example.org, or by telephone at 1-281-550-9700. No returns of any type will be accepted without an RMA and system software is not returnable.
To request an RMA:
By phone: 1-281-550-9700
Monday - Friday: 8 a.m. - 5 p.m. CST
By e-mail: email@example.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, AC2, Inc. accepts returns on merchandise from select manufacturers within 30 days. However, AC2, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date if it is deemed necessary. If the product is accepted after 30 days, credit will be issued toward future purchases. Please be aware that specific manufacturers have more restrictive return policies.
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to AC2, Inc. on returned items.
- SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
9529 Huffmeister Road
Houston, TX 77095